Imagine finding yourself in a precarious situation where your ambition nearly leads your business to the brink of collapse. Ian Horgan, founder and CVO (Chief Van Officer) of Wayfarer Vans, knows this feeling all too well. In the first episode of the Show Me Yours podcast, Ian shares his remarkable story of navigating the challenges of the conversion van industry during the COVID boom. We unpack the pressures of being a leader, the ceaseless demands of decision-making, and the humor in titles like CEO. Ian’s candid recounting of his journey offers a fresh perspective on the realities of entrepreneurship, shedding light on the often untold stories of failure and growth.
In a world where trust is both a currency and a risk, Ian delves into the intricacies of business relationships. He opens up about a personal story of misplaced trust that turned into betrayal—a trusted partner who became a competitor. This experience taught Ian crucial lessons about vigilance and due diligence, themes that resonate with anyone who has faced similar challenges. From the awkwardness of embarrassing moments to the serious impact of trust breaches, this episode explores how overcoming difficult situations shapes a resilient business mindset.
As Ian recounts the thrill and trials of expanding his business during the uncertain times of the pandemic, listeners get a front-row seat to the rollercoaster of entrepreneurship. With a new shop in Reno and unexpected supply chain setbacks, Ian learned the hard way about the risks of rapid expansion. However, these experiences also led to invaluable insights on optimizing operations for profitability. By focusing on efficiency and smart use of resources, Wayfarer Vans achieved its most profitable year, demonstrating the power of working smarter, not harder. Tune in to discover how Ian’s experiences can guide your own journey toward sustained business success.
welcome to the inaugural episode of show me yours podcast my name is Jason one of
your co-hosts show me yours podcast is about pulling back the curtain on
business leadership and Entrepreneurship and really asking the tough questions of
leaders and entrepreneurs in town about where they have learned from their
failures and their mistakes where did they put their worst foot forward instead of the best foot forward we've
heard enough podcasts on how to be successful what we don't hear enough is
actually how people learned to become successful and that is in the
nitty-gritty mud and muck of business the failures the mistakes and so that's
what you can expect to hear in our podcast and I can't be more excited to be kicking things off with Ian Horan
founder and CVO of Wayfair V Vans a company in town
that takes conversion vans and turns them in to campers a boom that took
place uh with the conversion van movement was right around covid and man
does Ian have some incredible stories of where ambition actually led him into
places of potential failure and almost sinking his business and that's just one
of the mistakes that he shares with us and in the vein of sharing about mistakes akes this episode almost got
completely ruined because of an audio issue that we had but thankfully because
of the magic of AI we were able to rescue the episode that said there might
be from time to time places where you'll hear that come through but I don't think it'll be that much of a distraction
enjoy the
episode here we are our inaugural episode show me yours we're here with
Ian Horgan I'm of Wayfair fan she's the founder and CEO
and she off CB C Co sounds to for I was so
you not I hate that title I really do i a f yeah it's like who gave me that
title anyways it's like I just it's like that's where you get somebody you know
found like but I don't think I'm the CEO
anyway I am Rihanna wner um and I got Jason shuffield here and we are your
hosts of showby yours so for our inaugural episode um we're going to kick
it off but I want to give a little bit of intro to Ian Ian and I have been friends for a number of years now gosh
been playing in a small business world so thought I had six years something like yeah um but why I invited I to be our
inaugural guest is kind of special to me because you were in the room yeah when
we decided to create showers I mean you all come up with name um part of it part
brainstorming yeah yeah brainstorming and and kind of coming up with ideation and stuff we went through this process
here at the office um called gination and we had the consultant come in and
walked us through it and we were lucky enough to to have Ann join us as um a
member client perspective and you brought so much to to that experience
but then during that session since we decided to have this podcast and kick it off I went to Ian and I said well looks
like you just fall and pulled yourself to become our first guest well I got to beat up your business now get to
beat true least you beat up my buiness in in
private how you going to put yours on on social YouTube yeah fine I think there's so
much of the Polish glits and Glam that you try to push out there you know for
to be in the public space um for your business um and it's this is actually
kind of a refreshing uh piece to do because it's like you know how often you
get to publicly say that really screwed up things that you've done or not like in a moral sense but like
you know decisions that you made but so yeah yeah this is this would be great it is I think there's this perception about
business ownership too that you said the glitz and the Glam right like you talk to so many people and their perspective
of what business owners taking lots of vacations which you've made a career out
of let's actually see it lots of vacations and not doing anything
and they just sit around and and you know I don't know what but it's that's
not in at all like imer FR actually do we really take big yeah no yeah I mean I
think as yeah as a business Su you like your mind's on at 247 where you know uh and employee team
member um you know they could you know I don't I don't want to be speaking or
generalizing but it's like you know just they can clock out and not have to think about it um but you know for the
business own it's like it may looks like they're just sitting around but it's just sitting around stressing out all the time hard to yeah yeah I mean how
many sinkless nights we have oh my gosh I always said like I joke to myself as like my job now is really just thinking
about what decision am I going to make today that may sync the business six
months from now yeah yeah but it's only one decision too right and so it's like it's almost paralysis in a way is you're
like I don't want to make a decision yeah and it's not just it l such your employees and your vendors and your
customers or your community that you're letting down you know when you look at that perception of a business owner the
car happy me they their head's always in six to 10 even a year out
you know and like what's gonna be happening I'm already think about 2026 like well we done the buzzer for 2025
it's like here's the course markers like everybody's been assigned and they know you know what the plan is for 2025 now
apparently there there's always going to be you know leftand turns and you know gotchas in there that you have to to
Pivot around um but like all right well now that's 2025 so what goals that we
got to be taking about that if we hit these 2025 markers then all right we're going
to be growing so even think think about you know additional Spates additional team members and so it's like yeah your
heads are my heads already in 2026 there always say what if you got
like a b and c but the thing is is does what never have plan 18 see you sit in
your back pocket but that other one you never thought of always happen you like
I know know yeah okay let's jump into the contest so what we're going to do first is a rapid fire question all
right so Jason and I are gonna thr questions out you I just want to
get move some before we get into some of the heavy stuff up in the stakes we're going to learn some of this
begining um all right so I'll go ahead and do it out ready sure all right so what was the craziest thing
you ever did for your business so I think it was just the very
beginning of my business so as a business owner uh or a new entrepreneur is like you're burning the candle both
then and right so I had a full-time day job as I was building W Fair Vans and
there was a guy that contacted me uh he goes I I want 16 camper GS who and at
this time I was making all this out of my single car garage so I like had to
you know set up a whole like storage container storage unit stuff like that anyways I I got the the Vans completed
like these converion completed and then uh at that point in time like we were shipping the conversions and then like
the customer would do the selfinstall and so he had 16 vans so I
packed his all up in a shipping container and then I flew out to Sao California which is where he was where
he was located starting his his rental company so as I was working my full-time
day job which luckily I was able to work it from home but they didn't know I was
in California you know instead taking meetings and stuff like that and then
this gentleman didn't know that I was just doing this part-time he thought I was like a like a official van Builder
yeah and so we went out uh he lived in a sailboat uh in the Sao Bay um young guy
too he he's interesting dude um and uh so he didn't know that he had actually
kind of seated my oh yeah my like six to next
six to 10 months um so I'm like oh I got I just sold 16 Vans like when I
just started with like if I sold five that would be freaking awesome yeah sold 16 and so he seated it enough like I had
enough in my bank account then to be like all right I can run out for the next four to six months or however
however long and um and I could quit my day job so I was like kind of Celebration mode so K I just got drunk
in the day Sao and I slept in one of the vans that like drunk in the parking net yeah so
just stuck on that so thing that was kind of I don't know just really weird um or funny in a way but it's just like
it's just this you know it took me to a place that uh is very memorable um when
first sing out yeah all right I want to know what if
you were to think back to like one of the worst days you've had what you the soundtrack that playing on that
day so I like during Co of course right
everything happened for business owners during Co like everybody's wor safe proba during that
era and ours didn't happen until afterwards uh So Co was actually a good
thing for us 2020 2021 2022 um but then we started really
seeing the effects of inflation and uh chain supply CH and stuff like that um
so during co uh I got into this artist named Charlie Crockett he's like kind of
Western blue singer okay um and he sings a song called Welcome D times and so oh
it's a great song is that yeah um and it's very like song from Reno and the band and it's got Reno is kind of known
for like these kind of divy Casino bars and it just seems like this guy is just like singing in one of those bars um and
uh but yeah that that worst day I was like this really sucks and son just
personifies L like we're all mine is no died by no alone it's a
newer song I actually emailed his crew for like this producer group see actually get the rights to use it for
our interest
or maybe I should reach out to what was it Charlie Charlie Crockett Charlie Crockett yeah I'm look into that he's a
cool dude he play Black sheet did you really I okay yeah I'm gonna pull a car okay
all right actually I need Shuffle deck here
one do I read it sure I don't have enough so is it worse to discover your
fly is down spinach is in your teeth or toilet paper stuff to your shoe oh
man do you any even you get embarassed SE too why though it would definitely be
the war for me yeah yeah I know they've definitely like gone to present before and someone's like yo you're flying and
I was like oh thank you like the thing about stepping in front of them audience you're flying uh yeah spinach in your
teeth whatever but being exposed yeah no I'm like do I have anything in my teeth
teeth check you go spinage I think spin would be the worst like I don't my flight out like honestly I play Old my
pants right now H so yeah and both of those indicate
that you've been to the bathroom so yeah so my TV yeah toilet Pap
sh hopefully it kind of indic for guys doesn't like we stand up all the time we
we had a Sur H yeah I so maybe it's happened to me long and I
just my sh done with my day right whatever
yeah okay so we're actually here to talk about the
good stuff like the true and I don't be the good actually it's the hard stuff right who just the good stuff it is it's
the true life lessons like I always tell my team you don't celebrate the
easy right the easy stuff the dayto day that you've already m that you're really
good at boring yeah it's boring yeah exactly the hard stuff that you probably
failed out 45 different times that you overcome that you've poured your heart
and seal into that's the stuff we subate so actually we're going to talk about the stuff that may have money yourway
through which is probably eventually celebrated so tell what was your biggest
mistake she made was a business owner uh well I I don't know if I can categorize
like just one the biggest mistake Fair because there's so many different categories of mistakes yeah and
so um I think one like if I were to to have a
common theme between all the different categories of mistakes that I've had it
all it all has like comes that to just trust and
so as humans as business owners um just we have no other choice other than just
to blindly trust people because if you are paranoid and
anxious that everybody's out to get you then there's no like you can't move
anything forward so he just like I've made my decision with this person I'm
going whether that's family friends team members colleagues like soone to trust
them I move forward but I mean I'm speaking to the exception not the rule
because it's like you know eight 98% of the people I trust it's just like that
last 2% that like that got you right uh so one of my big mistakes
was um we were working with a dealership and there was a there was a gentleman
there that worked with the deos ship that kind of recognized what was happening with the camper game movement
and I've been kind of make trying to make inroads with this deos ship and be partner with them and he was my way to
do that so he saw uh what we doing it's like ah this is really cool I worked with him and the
the ship for probably a year I would say um and then one one day I get a phone
call from this CH he's like I'm done with the automotive machine he goes I'm
quitting I want to come work for you like all right cool so like here's a guy who knows the automotive industry could
probably make inroads for us at other dealerships to get partners with them um
and he wants to help s us camper bands um so he wants to work on a commission
basis only so I'm like all right we not take out any like Peril some Peril cost there
so um he I'm like great like let's start so gave him his own email for w
perance and um and funnel like all of our sales like
our sales call I did have like I was the salesperson so I didn't really have a dozen in sales person I'm like great you
know you've been you're he's kind of a sales oriented guy anyways um from
automotive industry um and so it funnel the sales to him and let's fast forward
probably another year after for that I was heading down my wife and I were
heading down to Talos to do some mountain biking and I caught wi somewhere that he had started his own
Camper Man company oh W well what he was doing was uh he was getting a request
from Mark us and like getting all of the all of our sales leads they would talk
to him him him and you'd be like they would say well I won't dis that any other thing and he kind of you did not
really direct him away from us but realized that there could there's a
different type of Van that is out that people are looking for that we don't provide and so he got bad with another
van converter T some van converter up in L Collins um to develop because he had no
other resources like he didn't have a shock wi like that so he's like hey I'm getting these inquiries
um if we build this van then we here's these people that want this and so I
caught him on it and I came back I was so pissed off that whole weekend I'm
like when am I you know Monday I'll address it but I just like I couldn't sayle but couldn't F I'm like I can't believe this guy's doing this um and so
came back and called them I'm like so what's this you know blank company name
um and he's like he's just claim he didn't know nothing about it how did you learn
about this though how did I learn about
it so I
myiss off um yeah but he so he opened up
the LLC for this business uh for his camper man business um with a friend of
his or partner of of his which was the commercial commercial sales
manager who of all of the all of our Vans at the dealership that he
left and so it just got messy real quick I'm like why are you you know why is he
on the LC it's like and he was like he was saying he didn't know anything about the LLC he didn't know anything about
the nail like you're name is on it and he goes well so and so he you know takes
you know I didn't have any time to set up the the LC so he did it for me I'm
like if anybody by the way just saw set up an L you know how I mean it takes you
five minutes and $25 yeah with the Colorado State uh anyways but yeah so
it's like secretary state Secretary say it takes no effort at all I this is a
bunch of BS whatever but what was good what I did was like um
I I've been too lenient at during that period um and so I let him kind of hug
at my pull up my heartstrings for a good half an hour really what did he say like
he was like oh I booed my whole family and blah blah blah and I'm like I'm I'm
thinking I'm like that's not my fault that's not my fault like you decided that you wanted to like come work for us
work about commissions like you know who's who am I to like dictate what what
decision is being made for your family exact and so I'm like that's not my concern I don't care about that um
luckily since he wasn't like on payroll or anything he was like an independent contractor um all he had was a company
phone number and a company email and that was really just to like shut it off
yeah yeah like I didn't expect my Monday to go this way it's like you should back at me but yeah well so wow
so this guy C man do you think how much do you think how much business do you think he he s away from that SP from him
right because that's how I found out about it because one of our customers got a hold of me and he's like
like hey you know I'm I'm talking to this guy like your guy and he he's
selling me on this this other thing that's how I felt B yeah at least he
reached down to you that's a good customer yeah it a good customer wow yeah he's like I don't want that like I
I want that's what I'm calling you and so he's like I don't know how much he follow away from from us it's hard to
it's hard to predict that we able to gain access to his email look at this Communications
so trying like yeah I F to
that yeah but I'm also like kind of like how am I going to recuperate that how
much of it do I even want to care about anymore how much energ energy do I want to put
into just cering on being pissed off about this event that happened it's like
problem has been identified problem has been eliminated I'm moving forward so
yeah sometimes you do have to do that you you just have to kind of brush up say I gotta move forward because if I
sit here it's not GNA be good for anybody in all right exactly so I'm
curious you know how many years before 2020 did you guys start when you 2015
you can 205 see I said like 5 years of growth yeah the fan movement really hit
it feels like late 2018 2019 is building up and then with Co here everybody was
like I want a man uh tell us some the chall because on some ofel that's like everyone's dream but at the same time I
can imagine that we come with some like serious challenges and like buiness yeah
you put business booming but anything else is shutting down yeah was weird can you take us through that a little bit
like you learned through that process a whole weird thing too I learned to
looking back on that hindsight 2020 is like I would have just settled in and
watched things play out and been satisfied with where we were rather than
seeing and taking advantage of uh an opportunity just you know
expand the business I got to I let's say I got to greedy I guess did you see it
coming and you Su all so what happened was like holy crap we got way too much
volume to be doing just in this one location yeah um and serendipitously
there was a deip in Reno which was wean from that reached out and said hey you
know we all like do blasing for Vans like do you wantan to you know build
Vans for us and that sprled into like they want to sim this F building out I'm
like why don't I set up a sha in Reno um and and do that so and they
luckily like donated the space for a a lot which was like huge and not people
got rent not have to like sign a 5e something like that so there was definitely like you know opportunities
there that were I didn't have to fight for as hard um that would have make it
the decision more difficult um it just kind of like holy CRA like here these
steps lay out in front of me what if I just take them yeah and so but being
young and ignorant well I mean how many has gone to a pandemic like that yeah plus n 18
since the last one it's like um it's like I don't but to be naive to think
that change Supply and like this thing's not going to disrupt the global market
and there's going to be effects to what's happening I'm like I'm
just like oh we got all this all this well people that want Vans it's like capitalize on that yeah see I remember
sitting on the phone with you during the pandemic and you were trying to get your hands on mans I don't remember saying to
you I don't know why it's so vivid in my mind I'm like we're hopping in the car we're going to
Mexico yeah I was vit in that all is like the cartel like all the van like
the uh Rams are made in Mexico and because like the cartel were actually
holding up and have barricaded the main transportation mway from Mexico okay and
Texas that's it was like oh my God they're not
only like they're made and people want them yeah but they can't get him W State
side and so yeah re on them dry ourselves battle with g p
so so in that like kind of that that you as you said little bit of greediness going out there trying to grow and
expand in the midst of that what was some of the Fallout like what were some of the lessons learned from um well we
open up shop uh then I hired a whole team of people out of there team of um
and expanded and like I put
I think I put everybody at risk um so my core team in Colorado that
built um we open up shop and Reno things were looking good but then chain supply
issues really had an effect we couldn't get Vans we have plenty of Interest
plenty of people were ready yeah with their money ready to buy a van we just couldn't get Vans um and so I was
essentially floating two shops two pay rolls out of
what out of the the quantity of vans that we weren't
getting that we only getting pre pandemic um and so I put essentially the
whole company at risk um for this idea um so it's like I had to hire and
then way off and furo you know will shut down an entire arena for somebody and
consolidate back to like and then go into like hunker down safety like let's
just survive this mode and we barely barely did but but we did did yeah
here's the deal though like isn't that the goal of every entrepreneur istic spam yeah I mean you doing what we've
been told as business owners you have to do it's kind a textbook it is right yeah
which you also L learn there is like you don't have to right just because it's always but
those here all on business podcasty stff like you don't have to you can just
recognize you got a good thing coming yeah and don't have to expand and uh but yeah I guess maybe greed is not the
right ambition yeah I I think that's hard appropriate you could never fit
into a description ofan yeah so yeah yeah
but so we could have talked about two mistakes we could have VI weed off you know first we
trusting um going back to that really quick trust is a heart yeah have you H
in on your stby sense of trust uh I think
they better Jud of character now what are your key indicators key indicators
uh K is one of them for sure um introspection or high IQ or EQ
emotional intelligence level um because looking back on those who have taking
ADV manage because there's more than just that one story yeah um those who it's like I should have
just they didn't really present a l of isue yeah s yeah yeah it's amazing
position like you said how you were in some about people you
then eventually you're like ah I see you I see you then there's that person who
sles by like Andis me yeah forget you no
but just learning that everybody's in business for themselves um and so if I can align
whether that's an actual business or just a person you know if I if we can
find a right alignment between the the goals that I have for my
business and that individual's business that business business yeah
yeah then it's like all right we can find some you know cohesive you find cohesiveness there and then you know
there selfishly driving forward um in their own Pursuit but if
it's in parallel with your business then it all it's also growing the business
which is benefiting them so but it's just what I feel is funny is like those
people that you stumble upon that don't see that yeah that was they don't realize
like hey this is a good thing for you yeah um if we work
together but if you get too greedy or too ambitious then and you know you're
not going to end up with more you're going to end up with nothing and that's what happened to this gentleman was you
got too greedy he ended up with nothing yeah I had enough root establish with my
business and brand that you know it was I don't have to go back and be
like audit through all what he did it's like I don't care anymore yeah like we got a new customer tomorrow that's fine
we'll move forward and actually benefited more from that too because the van Builder that he partnered with he
didn't know that he was stealing my customer oh my that this guy that was
working with him to develop this conversion was stealing my customers and so it wasn't more than
about a week or so later that I get a call from him he's like hey can I like
take you out to lunch like and I'm really sorry like I had no idea that
this gentleman was was doing this to you and then using me too wow and so I
gained a great partnership out of it because now I have a friendly competitor you know that I can call this
gentleman I'm new I'm younger I'm new to um owning the business I've had my
business for 10 years um he's had this this conversion company for 40 years wow
so I see him as have a mentor I can call him every once along like hey or he text
me or I text him or call show it's like you see him like what's happening with
your sales what's happening in in your side that's of this industry you live so
it's a great connection it's like are we kind of bonded over that so I'm gosh
that's like the best Ultimate outome right there I would come for him to reach out to you you realize what's
going on reach out and say yeah sorry let's see this through why's been phys
for four years and it's got a high EQ yes exactly yeah exactly yeah um now on
the pandemic side stanson very know
yeah what would you do different um um I yeah I would not have
expanded I would have um
just optimize the business that was coming in even though we're
overwhelmed and stash that money
because uh looking back it's like oh man
we need we we'll need that money because it's not going to be it's not going to be coming in and it's going to be a long
Dy spell and yeah um and that was the word day was we had
had God we have like 20 or 30 Vans lined up with sale orders but all these
customers were keep waiting on them to come in so I I'm like I don't know what to do because I I don't have any cash
flow yeah um and but I need to keep my team here because I don't know when
these Vans are going to come in um and we need to execute build them and then build and
collect the money so that we can keep the business going and so I was just you
know not hopeful but because the the the data was there it's like our sales were
there and I was you know telling my team that I'm like the sales are here we're just waiting on the bands I don't know
when they're coming in and I just rode that out to The Bitter End and I I think
I had like one more enough in the ba out for one more pay
period and and uh and I'm like I can't I
can't I can't have that and then have nothing um so I had to lay off everybody
except for I think like four I look my like team of 15 or
17 um and then it was just four of us and we're building and getting it and
then ironically like 3 weeks later like
a bunch of Vans got released and it's like oh my gosh so yeah luckily everybody everybody came
back yeah that's part for store fora that's a fun place it is and that super
fun would you ever expand again uh I mean we are but in a different way it's
just uh it's like realizing that that uh
we can be more efficient with our manufacturing without we can produce more without having a bigger
footprint and so we're really focused on our efficiencies with design it really
Force us to uh so that all right we can opine material and and and gain know a
larger profit margin per conversion um I
in like in conjunction with that it added a lot of value to the customer too
so we're able to charge more um so it's like we had this last year 2024 was our
most profitable year ever we did 122 Vans and
our uh a record number of vans that we did during the high pandemic was 241 in
the year and so we did less than or half yeah we did half but just crushed our
our talk about profitability compared to that highest uh year attorney never Advance
low so it's like that's that's where it's like oh you know as you mentioning
at the top of this discussion it's like those things that
um oh what you saying but
and there's those learning opportunities where you could see how uh celebrate
that the horror yeah it's like oh man it's like that was really horror but what did we learn and man I'm so much
I'm so much happier that it turned out the way that it did rather than because
I was flying back to Reno for every month and you know well that was a lot of fun see my family and friends also
like V crew back in Mareno that they're really cool they a lot of fun um but I'm
like actually you know this provides a lot more balance in my life I can take
off I took about 10 month sabatical which was awesome that was that was a long-term goal but um but it's actually
freed a lot more of my time bot um and uh I'm able to get back more to to my
team members um just through the profitability so it's like you know I'm
not I'm not employing well at that time it was 24 now it's 18
so we are growing but it's like I'm I'm giving more back to those who are
supporting this one location than I ever could have yeah um for those 24 people on two locations yeah one of my mentors
he always tells me when I come him with the hard stuff that I go through he's like oh looks like you're paying
tuition there was one year where it was a really expensive tuition sucked anyway
so it sounds like the tuition you paid during you know those few years with
Reno yeah really paid off in the L it is because it forced you to become more Savvy smarter work you know more
intelligently with what you currently have available to you and now here you are more profitable which I it always
bewilders me and it's probably because I'm married to an accountant hey um which changes your mindset as any
business own because you hear yeah um it's drill BR it into my mind it drives him crazy when he has he works with
people and they're focus on the top Point number it's not Rue it's not about
Revenue it's always the bottom line how profitable are you because you can have
a $5 million Revenue business or we only taking home 3% of that you could be
losing money yeah you could be paying to be in business even at $5 million and
what that isn't doesn't make you have be a business center no right yeah but if you got a $1 million business but you're
operating your 40% margin you're doing real fre yeah it's uh where you want to be
yeah you know so it's it's it's important to see that so sounds like
you're you're focusing on the right number I was like uh the phrase I keep my head if you're not winning you're
learning and so where now it's like an another thing to think about as a
business owner now is I read a great year we're winning but I'm not learning
anything so crap like I what is my next
the learning curve going to be and how to prepare for that and taking the
lessons learned from the last four years like I'm gonna stash money away because
then next learning curve may be a heavy tuition bill so it might be you is so
actually kind start to land the plane on the point of these Lessons Learned you
know you've kind of been trickling them through but if you were to kind of summarize one or two key things that you
feel like you really learn through these process for advice to other business owners what would that
be um one is even though you get even
though if you you have to trust people so no matter what to reach your
objective you have to trust everybody and just because one person loses your trust
doesn't mean that you stop giving your trust to other
people um because that's gonna burn you ultimately even more so and people
aren't gonna have you know they want to be trusted yeah um and have that responsibility so don't let that one
time or multiple times um disintegrate that trust with other
people uh the other lesson is as re brought up is like man
just um if let's put this way if your if
your business pretend your business was sinking and what would you have to do to save
it um and I think that's what the mentality I'm going to have to put myself through after having a good year
is like let's pretend that this thing's sinking right now yeah because it's going to take that that next Evolution
to keep it going um and so take a hard look at like all right great that's
great that you talk BL L's really good but like how can you be really putting
more down your bottom line yeah yeah absolutely yeah all
right what's the number one thing you would tell any business owner out there
what piece of advice I to goir I know it's hard just went just one
not just honestly just keep going like um the greatest multipliers are for me
has always just been time and consistency um and so one% every day just like
keep keep riding away at it but make improvements I think there's a lot of businesss that are like I am grinding
away it's like yeah but you're doing the exact same thing every single day and so
and you're not gonna make any difference you're just going to be stuck you're GNA
be stuck here and so what new thing
different are you making to evolve that business that is the grind that you should be in and not the grind of like
I'm just putting time in because it's like you're just GNA go sale and
irrelevant and so yeah definition of insanity right yeah same thing over and
over again expecting different people I put when I started when I start
Wai for Vans I put that on myself I'm like if I'm that business owner where I'm working 80 hours or 100 hours a week
um and I'm still putting boxes together Furniture together for Vans I'm out yeah
because I haven't evolve myself out of that role into other roles and and GNA
give other people opportunities to that so um yeah where people learn more about what
you guys are doing check out Vans yeah little B about oh you can go to wayfair.com that uh we also have a great
YouTube channel that's a lot of fun um Instagram of course out there Facebook
there's a a Facebook fan page called Wayfare Vans fans okay that's not
anything that we're responsible for that's just people who own Vans are Vans
um that started their own separate group that's really fun for people just to jump in and have like a discussion or
see what's going on because there's a lot of like cool things that people are doing with ar do with traveling or like
you know doing their own little hacks and S the van that's a lot of fun I follow that page unless I curiously pick
my P your they all yeah I love that page well
Ian thank you so much for joining us and it was so wonderful to talk through so
many great pieces and parts what you've built
and uh kind of exploring the the truth the truth for sure the
truth and happy come back again because that is just one of
I so s so
yeah yeah share some more dra yeah appreci it guys absolutely well
thanks everyone for listening today uh and joining us go ahead and click that like subscribe button below as we are
kicking off uh the show me yours podcast we'll see you guys over next episode see