Visit COS

The Impossible Hunt for the Back-Office Unicorn

What happens when the one person holding your HR and finance together walks out the door? For the team at Visit COS, it created a classic leadership dilemma. Do you launch an exhausting, time-sucking hunt for a "unicorn" replacement—that perfect hire who’s a master of two different fields? Or do you burden your current team with tasks far outside their expertise, guaranteeing burnout and mistakes?

There wasn’t a five-alarm fire—not yet. But the ground was getting dangerously dry, and the risk of operational chaos was creeping in. They needed continuity, and they needed it now.

They were stuck between a hiring nightmare and operational burnout, the place where passion-driven work goes to die.

The Chaos They Faced

• A Massive Knowledge Gap: A critical team member was gone, leaving a void in both people and money operations that no single current employee could fill.
• The "Unicorn" Trap: The leadership team was facing the daunting task of recruiting for a role that rarely exists in one person, all while the day-to-day work piled up.
• The Threat of Stagnation: Without stable back-office support, their ability to serve the community and plan for the future was at a standstill. They couldn't move forward confidently.

The Savvion HQ Solution: Forget the Unicorn. We Are the Braintrust.

We stepped in and showed them a new way. Why hire one person when you can have a dedicated, multi-talented team for a fraction of the cost?

• On the People Front, We Brought Stability and Strategy. We didn’t just fill a seat. We immediately provided continuity by supporting their existing HR initiatives. Then, we made them better. By implementing employee surveys and providing targeted management training, we didn't just plug a hole—we strengthened their entire leadership foundation.
• On the Money Front, We Delivered Clarity from the Ledger to the Leadership. Our accounting team jumped in to provide high-level insights and best practices to the executive team while also handling the crucial cleanup and clerical work. It was the perfect blend of strategic guidance and hands-on support.

In the end, Visit COS got their unicorn. It just wasn’t a person. It was a dedicated fractional partner. They got the continuity they desperately needed, plus a team of experts committed to supporting their next phase of growth.

That’s how we work. Your back office, brilliantly reimagined.